FAQ

You can either send us an email at kundeservice@nakamajapan.no or use our contact form.

Yes definitely!! To calculate accurate shipping fee, we are asking customers to send screenshots of products they'd like to purchase, (Tell us what products) . After checking the exact size/volume/weight of the packages, we make invoices and send. Customers pay the invoice after agreeing on the shipping fee. And we pack and send to you 😀 IF there is a gap on shipping fee, we will of course make a refund to you. Or other cases, we might ask you to make a payment for the gap.

It depends on your location! Once shipped all Norwegian orders will arrive within 2-8 working days. You will receive a tracking number once your package has shipped. We make no guarantees and will accept no liability for a longer shipping time frame. PLEASE NOTE: Shipping times and processing times ARE NOT the same thing! When buying online you are dealing with two companies, the business you purchased from and the shipping company who delivers your package. If you are international to us we will provide you with a tracking number once shipped so that you can keep an eye on when it should be arriving. Typically it can take up to 10 business days to arrive once shipped. Nakamajapan.no is not responsible for any additonal dutys or customs fees/delays incurred during shipment. Nakamajapan.no is also not responsible for any lost or stolen packages. If your package becomes lost we recommend reaching out to the shipping company for help. We will also help you if you're unable to get a hold of the shipper. We do not accept any liability for lost, stolen, or delayed packages. When buying online you are utalizing two services for your order to arrive. Us to package your order and the shipping company who delivers it to you. We are not in control of third party matters in regards to shipping companies.

This is automatically sent to your email address when you place an order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We take 4-8 buisness days to process orders (give or take - this is an estimated timeframe) since we have a high demand for our candy, and we are limited in staff at the moment as we continue to grow our new business. We ship every business day. We make no guarantees and will accept no liability for a longer processing or shipping timeframes, especially in high demand times.